Sometimes we can’t deliver an item to you because nobody was there to sign for it.
So we leave a calling card with a tracking number (e.g. EG0000001628 ) and deliver it to your local Parcel Connect agent for you to collect at a time that suits you. 

Using the calling card number, you can track which Parcel Connect agent your parcel has been delivered to so you know where to go to collect your parcel, when it suits you. 

When you go to your local agent to collect your parcel, remember to take along some ID so your agent can verify you are the correct receiver of that parcel.

It is always helpful to also bring in your Calling Card or text message notification.

Any of the below are accepted forms of ID: 

• Drivers Licence
• Passport
• 18+ card

Once the agent has confirmed you are the correct receiver of the parcel, you simply need to sign for it as you would with a regular courier!